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Frequently Asked Questions

Find answers to common questions about Wholesale House

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Orders & Delivery Products & Pricing Returns & Refunds Account & Payment Other Information

Orders & Delivery

Products & Pricing

Returns & Refunds

Account & Payment

Other Information

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Frequently Asked Questions

Browse by Category

Orders & Delivery

How do I place an order?

What are the delivery charges?

How long will it take to receive my order?

Can I track my order?

What if I'm not available to receive my order?

Products & Pricing

Are your products genuine?

Why are your prices lower than other retailers?

Do you offer bulk discounts?

How do you ensure the quality of perishable items?

Are the prices inclusive of taxes?

Returns & Refunds

What is your return policy?

How do I return a product?

How long does it take to process refunds?

What items cannot be returned?

What if I receive a damaged or incorrect item?

Account & Payment

How do I create an account?

What payment methods do you accept?

Is it safe to save my card details on your platform?

How can I update my account information?

What if I forget my password?

Other Information

Do you have a mobile app?

How can I contact customer service?

Do you offer wholesale services for businesses?

How can I become a vendor or supplier?

Do you ship internationally?

Still Have Questions?