Shipping Policy

Introduction

This Shipping Policy outlines the terms and conditions regarding shipping, delivery, and order processing for products purchased from Wholesale House through our website, mobile application, or other sales channels.

By placing an order with Wholesale House, you agree to be bound by this policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy.

Shipping Coverage

We currently ship to most locations across India. However, there may be certain remote areas where our delivery services are limited or unavailable.

For international shipping, please contact our customer service team for availability and rates.

If your location is not serviceable, you will be notified during the checkout process or shortly after placing your order.

Shipping Methods and Timeframes

We offer various shipping methods to meet your delivery needs. The available shipping options and estimated delivery timeframes will be displayed during checkout.

Standard Delivery

• Metro Cities: 2-3 business days
• Tier 2 Cities: 3-5 business days
• Other Areas: 5-7 business days

Express Delivery

• Metro Cities: Next day delivery (for orders placed before 2 PM)
• Tier 2 Cities: 1-2 business days
• Other Areas: 2-3 business days

Same-Day Delivery

• Available in select areas of major metro cities
• Orders must be placed before 12 PM
• Subject to slot availability

Please note that these timeframes are estimates and not guarantees. Actual delivery times may vary based on factors such as location, weather conditions, holidays, and unforeseen circumstances.

Order Processing

Orders are typically processed within 24 hours of being placed, except for orders placed on weekends or holidays, which may take longer to process.

For perishable items, we may schedule delivery based on availability and to ensure freshness.

Once your order is processed and shipped, you will receive a confirmation email with tracking information, where applicable.

You can track your order status by logging into your account on our website or mobile application.

Shipping Charges

Shipping charges are calculated based on the delivery location, order value, weight, and dimensions of the products ordered.

The applicable shipping charges will be clearly displayed during the checkout process before you confirm your order.

Free Shipping: We offer free shipping on orders above ₹999 to most locations across India. Certain remote areas may still incur shipping charges.

Additional charges may apply for express delivery, same-day delivery, or delivery to remote locations.

Delivery

Deliveries are made on all days of the week, including weekends, subject to availability in your area.

For certain products or areas, we may offer time-slot based delivery options during checkout.

Someone must be available at the delivery address to receive and sign for the package. If no one is available, our delivery partner may leave a note and attempt delivery again on the next working day, or you may be contacted to reschedule the delivery.

For perishable items, if delivery cannot be completed due to customer unavailability, we may not be able to reattempt delivery, and the order may be considered forfeited without refund.

Order Tracking

Once your order is shipped, you will receive a tracking number via email and/or SMS.

You can track your order by:

• Logging into your account on our website or mobile application
• Using the tracking link provided in the shipping confirmation email
• Contacting our customer service team with your order number

Shipping Restrictions

Certain products may have shipping restrictions due to their nature, size, or regulatory requirements.

We reserve the right to refuse shipping to certain locations for specific products.

For products with shipping restrictions, this information will be mentioned on the product page or during checkout.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 48 hours of the expected delivery date.

For damaged packages, please do not accept the delivery or note the damage when accepting the delivery. Take photos of the damaged package and products, if possible, as this will help with the claims process.

We will investigate the issue and, depending on the circumstances, offer a replacement, refund, or store credit.

International Shipping

For international shipping inquiries, please contact our customer service team for availability, rates, and estimated delivery timeframes.

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

We are not responsible for delays caused by customs clearance procedures or other factors beyond our control.